📢 Grievance Redressal Policy

At Union Cart, customer satisfaction is our top priority. We are committed to resolving your concerns quickly, fairly, and transparently.

📝 How to Raise a Concern

If you have any complaints, issues, or feedback regarding our products, services, or policies, please contact us through any of the following channels:

  • 📧 Email: careunioncart@gmail.com

  • 📞 Phone/WhatsApp: +91-9589513001

  • 🕒 Available: Monday to Saturday | 10:00 AM – 6:00 PM

🔁 Response Timeline

  • We acknowledge all complaints within 24 hours.

  • A resolution or update will be provided within 3–5 working days, depending on the nature of the issue.

🧾 Information to Include

Please share the following details to help us assist you faster:

  • Order ID

  • Registered Name & Contact

  • Description of your issue or concern

  • Any relevant images or documentation (if applicable)

🙌 Our Commitment

We promise to treat every grievance with respect, and ensure fair investigation and resolution while keeping you informed at every step.

If your issue remains unresolved, you may escalate the matter by writing to:
📮careunioncart@gmail.com